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| HOME : CUSTOMER SUPPORT : TECHNICAL SUPPORT |
Technical Support |
UTILITY CONSTRUCTION SPECIALISTS |
| Our staff consists of experts in Outside Pant Engineering that are available to our customers for consulting and training needs.
The Vikimatic sales team is trained to identify possible uncertainties and troubleshoot specific problems ahead of time, helping to streamline your material shipments and keep your project on schedule.
Vikimatic is proactive in anticipating the general needs of the communications industry through constant monitoring of industry trends. |
UNDERBRIDGE SPECIALISTS |
| Vikimatic has staff dedicated to assisting in the engineering and implementation of undebridge conduit systems.
We can provide material takeoffs and CAD specifications for your bridge project.
Call (800) 345-8454 today to speak with one of our underbridge specialists. |
ADDITIONAL TECHNICAL SUPPORT SERVICES |
Product Training
TVC Sales and Product Management personnel are available for product training at customer or project site locations.
In addition, TVC conducts WebEx/remote training on many of our products.
System Design and Integration
For headend and field applications, TVC can work with customers to determine the most appropriate equipment and connectivity products needed for various projects.
In addition, TVC can provide on-site system integration and installation support for many applications including VoIP, VOD and Digital Transport.
Retrofitting
Some customers find that their unique system requirements are not met by “off-the-shelf” versions of certain products.
TVC has the ability to customize certain products to meet the specific needs of its customer.
Custom Kitting
TVC works with many customers to package tools, self-installation kits for cable modems, VoIP, and HDTV related products for field technicians or construction crews.
Kits can be made up of any products that TVC provides.
Auto Cad Engineering
For Outside Plant and Underbridge applications, TVC has AutoCad design capability. Our engineers will work with customers to create specific mechanical or topographic oriented designs to facilitate project, application, product planning and Bill of Materials.
Freight, Packaging, and Logistical Support
Our business relies on getting products to our customers in a timely, efficiently packaged and cost effective manner.
TVC Freight Services continually evaluates the best methods and carriers to bring our product to our customers.
In addition, customers can request packages, boxes, pallets, and truckloads to be packed, sorted and shipped to destinations in a precise manner that meets specific customer needs, including environmentally friendly solutions.
Please contact your local Vikimatic representative at 800.345.8454 for more information. |
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